Possible Clues:

• Listening to elevator music won't release goods as problem with Bill
• Postoned, or awaiting reply to phone call
• Waiting for the operator
• Waiting for connection? Ring New Hampshire earlier
• Not allowed to move as waiting to make connection
• Keep working before waiting for connection
• Waiting for tech support, often
• Waiting, phone in hand
• Listening to cheesy music, maybe
• Listening to Muzak, maybe?